Privacy Policy

Preservation of the User’s privacy is very important to FlowerKittle architects Ltd and FlowerKittle Dorset Ltd. This Privacy Policy outlines how ‘we’ FlowerKittle architects collect and process ‘your’ data, how long it is stored and what your rights are.

Who we are

FlowerKittle architects Ltd at The Granary, 1 Waverley Lane, Farnham, GU9 8BB, and FlowerKittle Dorset Ltd at 5 Seamoor Road, Bournemouth, BH4 9AA can be contacted by email at info@flowerkittle.com, or by telephone 01252 597147, 01202 931983. We are RIBA chartered practices with company numbers 10964489 and 15871702.

Information we collect

We will collect and process the following information.

  1. Lead generation forms from social media ads, including your name, phone number and email address.
  2. Enquiries via email, including your name and email address.
  3. Where formally appointed on your project we may collect photographs, survey information etc directly related to your property.

How we use your information

We will use your information for the purpose of our business interest. This could be;

  • To respond to your enquiry.
  • To deliver a contract for our services associated with your project to which you have enquired about.
  • During the project we may pass on your contact details to other appointed consultants who are also carrying out services on your project.
  • For legal obligations to comply with the applicable law.
  • For marketing purposes where you give consent to use photos, drawings etc.

How your information will be shared

We will share the enquiry information collected via the website or social media ad forms with a third-party marketing business to process the information. This will be for the purposes of analytics and to respond to you directly to follow up on your enquiry about your project.

We may also share you information,

  • where required to comply with applicable law, regulation court or other legal process
  • to respond to claims where your use of the service violates any third-party rights.
  • if our legal structure changes and we transfer information to that new entity for the same purpose it was original collected

How long we keep your data

We will retain the data collected only for as long as required to fulfil the purposes for which it was collected for. We may need to keep information for longer periods for purposes such as, record keeping in accordance with applicable law.

Your rights

Of the data we collect, hold, process and share, you have the right to

  • Be informed of the information we hold
  • Access the information
  • Erase the information
  • Restrict processing/ sharing
  • Withdraw consent
  • Lodge a complaint

Please note that if you request to withdraw consent this may mean that we are not able to provide the service for which your information was sought.

Security

The security of your information is important to FlowerKittle architects, and we will take all reasonable security measures to ensure that your information is safe with us. We and our staff have taken reasonable measures to prevent the loss, misuse, unlawful access, and alteration of the information we hold. Our service may contain links or direct you to access other company websites and social media pages. This privacy policy does not extend to these third parties and we suggest you read their specific privacy policies to understand how your information is collected, stored and processed.

Complaints

If you have any questions or wish to lodge a complaint, please contact one of our offices as shown on our contacts page or email info@flowerkittle.com, or dorset@flowerkittle.com.